Frequently Asked Questions By Residents

You can apply online through our website by selecting an available property and completing the application. Applications are processed on a first-come, first-qualified basis. You can also reach out though the selected property and we will send you an application. 

All residents 18 years of age or older who will be living in the home must complete a separate rental application. Co-signers/guarantors are also required to complete an application so we can verify income, credit, and background as part of our screening process. Minors under 18 do not need to apply and should be listed as occupants on the lease instead. This helps ensure a smooth and transparent approval process for everyone involved. Each application has a fee Charged by processor. 

Requirements typically include income verification, rental history, credit/background screening, and valid identification. Specific criteria may vary by property. We do accept co-signers for lack of credit history or income (Students). 

No. Application fees are non-refundable and cover the cost of screening.

Rent is due on the 1st of each month unless otherwise stated in your lease.

Rent is paid online through the resident portal using ACH or debit/credit card. You may also drop off a check at our office mailbox. 9125 Green Valley Dr. Suite 3, Manhattan, KS 66502. 

Any grace period is defined in your lease. Late fees may apply if rent is not received by the due date.

Deposits are typically processed within the timeframe required by Kansas law of up to 30-days after lease ends, provided a forwarding address is supplied.

All non-emergency maintenance requests should be submitted through the resident portal. This is the fastest and most efficient way to do so. 

What is considered an emergency maintenance issue?

Emergencies include issues such as:

• No heat during cold weather
• Active water leaks
• Gas smells
• Electrical hazards
  

Emergency contact instructions are provided in your lease and portal.

Pet policies vary by property. Please review the listing and lease terms for pet allowances.

Yes, if pets are approved, additional deposits and/or monthly pet rent may apply.

Some properties bill utilities monthly based on usage or allocation. These charges will appear in your resident ledger.

Portal access instructions are emailed after lease execution.

Residents can:

• Pay rent
• Submit maintenance requests
• View documents
• Review account balances
• Message management

Yes. Our Company requires residents to maintain renter’s insurance throughout the lease term. If you choose not to have your own renters insurance you will be automatically enrolled in our LLIP insurance.